Next Generation 911 implemented across most of the state

(The Center Square) – Pennsylvania’s emergency response system just got a major upgrade thanks to legislation passed last year to extend Next Generation 911 across the state.

So far, 97% of counties have made the leap, with the remainders expected to join this year.

The transition was made possible by an increase in the 911 surcharge tacked onto Pennsylvanian’s monthly wireless bills. The cost is raised 30 cents through January of next year, making the total fee $1.95. The surcharge is submitted to the state by phone providers quarterly.

“As technology changes, people expect their 911 system to keep up with new capabilities for communication and the transfer of information,” said PEMA 911 Deputy Greg Kline, speaking at an event with local leaders in Chambersburg.

Costs for updating and maintaining 911 infrastructure are significant, especially as shifts in technology create a perpetual demand for improvements. This includes services like Text-to-911 which allows those who are hearing impaired or unable to speak to contact emergency services. It can also enable callers to send video and images during an emergency.

 “Modernizing the system improves services to our residents so that they can more quickly and efficiently receive often life-saving assistance from our brave first responders,” said Rep. Chad Reichard, R-Waynesboro.

Next Generation 911 is essential for routing calls from cell phones. It uses Geographic Information Systems, or GIS, to route cell phone calls to the appropriate Public Safety Answering Point, or PSAP. In doing so, it also connects centers across the state, allowing them to coordinate the appropriate services and helping to prevent call overload.

The Next Generation system has been in development for 25 years across both the United States and Canada since it became clear that a new infrastructure would need to replace the existing analog systems to keep up with communications technology. While states are at different phases of implementation, the shift is ultimately expected to be universal.

“Implementing Next Gen 911 not only improves the lives of our local residents, but also ensures the safety of all Pennsylvanians, thanks to the system’s ability to seamlessly connect 911 centers across the state,” said Franklin County Commissioner Chairman Dean Horst.

PSAPs, like first response units, are currently understaffed in Pennsylvania due to shifting demographics and increased burnout. These staffing shortages impact response time and can cost critical minutes during emergencies.

“The 911 system and the telecommunicators who pick up the phones are literally the lifeline to help for folks in the most immediate need,” said Reichard, while Kline called the 911 system “the backbone of emergency services” in the state.

According to PEMA, PSAPs employ approximately 2,500 public safety telecommunicators who answered more than 14 million calls for assistance in 2023.